Did we not live up to your expectations? If so, please contact us first by emailing us at email@example.com, and we will do everything we can to resolve your issue. We will confirm & respond within 7 days after we received your complaint by e-mail.
We are a member of 'Thuiswinkel Waarborg' and therefor member of the Ecommerce Europe Trustmark, which means that if you are not satisfied with the handling of your complaint, you can submit it to the Geschillencommissie Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
A complaint about a product or service purchased from us can also be submitted to the Disputes Committee via the European ODR Platform at http://ec.europa.eu/consumers/odr/. When submitting your complaint, please enter our email address: firstname.lastname@example.org.