The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Is there something wrong with your item? Please use the contact form under Contact to inform us about the problem and we'll solve it for you.
You must return the product(s) without delay, but in any case no later than 14 days after the day on which you notify us on the decision to cancel the agreement. You are on time if you return the product(s) before the 14-day period has expired.
You can also use the European model withdrawel form to inform us that you wish to cancel the purchase. However, use of this form is not mandatory.
To be eligible for a return, your item must be unused and in the same condition that you received it. If reasonably possible, the product(s) should be returned in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
As soon as possible, but at latest within 14 days after the moment you let us know about the cancellation of the order, we will reimburse all payments that we have received from you, including standard delivery costs. We will be paying you back by using the orginal method of payment. We may wait with reimbursement until we have received back the product(s), or until you have proven that you have returned the product(s), whichever comes first.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to: Haven 140, 2182JM, Hillegom, The Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You are only liable for the depreciation of the product(s) resulting from the use of the products, which goes beyond what is necesarry to determine the nature, characteristics and functioning of the product(s).