PAYMENT OPTIONS
In order to give you as many options as possible to pay for your order we work together with several payment providers, underneath you'll find all the options we offer. We don't charge any fees when you use one of these options.
If you select English Pounds, American Dollars or Canadian dollars the prices are automatically converted based on the foreign exchange rate. You will be charged based on the selected currency.
When will I be charged?
PayPal payments are usually credited within a few minutes.
What sort of payment confirmation will I receive?
You will receive a seperate payment confirmation from PayPal.
Can I pay by PayPal without creating a PayPal account?
Yes, in order to do so select PayPal as your preferred payment method during checkout. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ and you can enter your card details and confirm the payment as a PayPal guest.
What happens if I make a return?
The amount will be credited to your PayPal account, unless you have paid as a guest. In that case, the amount will be credited to your bank account.
Which cards do you accept?
- Mastercard
- Maestro
- Visa
- American Express
When will my card be charged?
Credit card payments are usually credited within a few minutes.
3DS Authentication
Our checkout process uses 3DS authentication. These services enhance your existing card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquiries.
What is Google Pay?
Google Pay is the fast, easy, and secure way to pay on sites, in apps, and in stores using the cards saved to your Google Account. To use Google Pay to pay in stores, you'll need an Android phone. Don’t worry about your credit card rewards -- you get the same benefits using your card through Google Pay as you would scanning your card the old-fashioned way. More info can be found at here.
When will my card be charged?
Payments are usually credited within a few minutes.
Secure?
Google Pay protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your account safe.
What is Apple Pay?
When you’re making purchases on the web in Safari on your iPhone, iPad, or Mac, you can use Apple Pay without having to create an account or fill out lengthy forms. And with Touch ID on MacBook Air and MacBook Pro, paying takes just a touch and is quicker, easier, and more secure than ever before.More info can be found here.
Please keep in mind that Apple Pay is not available in all countries. You can check here if your country is enabled.
When will my card be charged?
Payments are usually credited within a few minutes.
Secure?
When you make a purchase, Apple Pay uses a device-specific number and unique transaction code. So your card number is never stored on your device or on Apple servers, and when you pay, your card numbers are never shared by Apple with merchants.
What is SOFORT
SOFORT Banking is a European-wide payment method which allows shoppers to pay for their purchases without having to create an account. Customers use their personal online banking credentials to log in and transfer money from their bank account.
In which countries is SOFORT available?
SOFORT Banking is available in Germany, Austria, The Netherlands, Switzerland, Italy, Spain, Belgium and Poland. It works with most consumer banks from these countries.
How does SOFORT Banking work?
When you choose to pay through SOFORT Banking, you are redirected to SOFORT Banking’s online banking environment. Here you choose your country and bank. You log in with your own online banking credentials and are shown your account(s). You can then choose which account you want to transfer the payment from. Finally, the payment is authorised and you are returned to our webstore.
When will I be charged?
SOFORT banking payments are usually credited directly. Please note that the actual payment to us can take up to 5 working days. Untill we received the payment we are not able to ship your order.
Is it safe?
SOFORT Banking has a TÜV certificate which guarantees the safety of using it as a payment method.
What is Giropay?
Germany’s most popular way to pay online is the bank transfer, used in 51% of all online purchases. This makes Giropay, integrating over 1,500 German banks, a very popular payment method on the German market.
In which countries is Giropay available?
Only in Germany.
How does Giropay work?
When you choose to pay with Giropay the payment process is as follows:
- You select your bank from the list of participating banks.
- After selecting the bank, you log in to the online banking environment.
- In the online banking environment you can review the prefilled payment details.
- If all the information is correct you authorize the payment.
When will I be charged?
Giropay payments are usually credited directly.
What is iDEAL
iDEAL is the most widely used payment method in the Netherlands. Participating banks are ABN AMRO, ASN Bank, bunq, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot Bankiers.
In which countries is iDEAL available?
Only in The Netherlands.
How does it work?
You can pay using your own online banking environment. The security of the transaction is guaranteed by the your bank. Upon checking out, please select the iDEAL payment method, followed by your bank. Your then forwarded to the online banking environment of your bank and asked to log in. The amount to be transferred and further payment details are already filled in, you only need to authorise the payment. When this is done, the bank immediately confirms the payment and you are returned to our webshop.
When will I be charged?
iDEAL banking payments are usually credited directly.
What is Bancontact?
Bancontact is a Belgium payment scheme and is the Belgian market leader when it comes to electronic payments, with over 15 million Bancontact cardholders. More than 80% of Belgian webstores allow payments through Bancontact. Banks issuing Bancontact branded cards are ABK Bank, Argenta, AXA Bank, Bank J. Van Breda, Belfius, Beobank, BNP Paribas Fortis, bpost bank, CBC Banque, CPH Banque, Crelan, Deutsche Bank, Fintro, Hello Bank, ING België, KBC Bank, Keytrade Bank, Nagelmackers, Record Bank and VDK Spaarbank.
In which countries is Bancontact available?
Only in Belgium.
How does Bancontact work?
When you choose to pay through Bancontact, you are forwarded to your own trusted Bancontact environment. Here you can choose to pay by entering your card details, or by app. Then you choose which of your linked cards you like to pay through, you enter their pin and finally authorise the payment!
When will I be charged?
Bancontact banking payments are usually credited directly.
Please note that Klarna is not available for UK customers.
Pay Later
With Pay Later, the entire amount is paid at a later date. The term is 30 days and starts from the moment the order is shipped.
Available in: Netherlands, Belgium, Germany, Austria, Finland, Sweden, Denmark, Norway
Financing
With Financing the amount is spread over several terms, with a minimum of 6 and a maximum of 36 months. Klarna charges interest on this.
Available in: Germany, Austria, Finland, Norway
Pay in 3
With Pay in 3, the amount is spread out interest-free over three instalments. The first part is debited when the order is shipped, the second part 30 days after shipment and the last part is automatically debited after 60 days.
Available in: Netherlands, Spain, Italy, France, Portugal, Ireland, UK, Sweden, Denmark
Pay Now
With Pay Now you can pay directly, in most cases via direct bank transfer, direct debit or card payment.
Available in: Netherlands, Belgium, Germany, Austria, Finland, Spain, Italy, France, Ireland, Portugal, Sweden, Denmark
How does Klarna work
You select Klarna as your preferred online payment method, and enters your address on the Klarna payment page. The transaction is processed by Klarna.
I have problems paying with Klarna
In case you have any problems please contact Klarna directly here. Alternatively you could try a different payment option.
Unfortunately we can't help you out when you have problems while processing your payment, please contact your bank/payment provider directly.