Now FREE delivery for orders above €150,-. Standard shipping starts only from €4,99

FAQ

How can I pay for my order?
Our payment provider is Mollie and we offer the following options to pay for your order;

PayPal
Credit card (VISA, MasterCard)
iDEAL
Bancontact
SOFORT Banking
Belfius Direct
KBC/CBC Payment

Ofcourse all payments are free of charge.

Where do you ship to?

We ship to alle countries with PostNL (Dutch postal service). Click here for all info on delivery.

Do u use track and trace?
Yes! We do send all our orders with track and trace. As soon as it is scanned by the Dutch postal service you will automatically receive an email with the track and trace information.

How long will it take to receive my order?
Well ... we do our very best to ship the items as soon as possible. In most cases we will send it within 1 business day, for some items (like leather pants) it can take a little longer (approx. 4 working days). Of course it depends on your location how fast you will receive the order.

Please note that if your in a non EU country local customs can hold your order up to 1 month :(

How do I order?
Well that's simple! Just add an item to your cart and click on check out on the cart page. After you provide us your details (so we know to whom and where we have to ship the order to) proceed to the shipping methode. If your order is above €150 euro we will ship it for free, if your order is below €150 we will tell you what the costs are. After selecting your prefered payment methode simply click on 'purchase order' and approve the transaction. Now sit tight and we'll get it to you as soon as possible!

What is your Return policy?
The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 14 days.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Click here for our full refund policy.

We are unable to refund shipment costs, customs duties and sales taxes for orders sent to destinations outside of the EU in case you want to exchange or return the product. This also applies to deliveries which have been refused by the customer or the customer was not available to receive the delivery.

Can I exchange my order?
We'll be happy to exchange your item for a different size or product. After you returned the item (see above) we will refund your original payment and send you a discount code for free shipping on your new order!

How do I return my order?
In the unlikely event you want to return your order :(
Please send it to
Mr Riegillio B.V.
c/o Returns
Haven 140
2182JM Hillegom
The Netherlands

Where can I find all your terms?
You can find our policies here.

Do you have a guarantee policy?
All of our products are made with excellent quality materials en techniques. In any situation where you are not satisfied with the product you’ve ordered please contact us, so we can resolve any issue in good communication. Click here for more information on our Guarantee Policy.

Can I file a complaint?
Yes you can! But let's try to solve your complaint first, please send us an email and we will fixe it.
More information on complaints can be found here.

When will my card be charged?
Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.

Trademark? Did you registered Mr Riegillio?
Yeah we did!
Mr Riegillio is officialy registered with EUIPO. EUIPO is the European Union Intellectual Property Office responsible for managing the EU trade mark and the registered Community design. Mr Riegillio is registered under number 884057.

Your an official business right?
Yes we are! ​Mr Riegillio B.V. is officially seated at Vennestraat 46N, 2161LE, Lisse, The Netherlands and is registered at the Chamber of Commerce in The Netherlands with license number 71650652.​ The VAT number as issued by the Dutch tax authority is NL858796740B01. Please note​ that this is not the address for any returns. For our impressum click here.